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Straightforward Answers for Aussie Online Casino Players

Whether you’re new to Uptown Pokies or just need some quick info, we’ve rounded up the most frequently asked questions to support, and sorted them into helpful categories. Everything from sign-up steps to claiming bonuses, making withdrawals, and understanding game fairness is covered below.

General Information

Uptown Pokies, owned by Deckmedia, is an online casino built specifically for Aussie players. It features a top-tier pokies collection, generous bonuses, and crypto-friendly banking options.
Yes, it holds a valid gaming licence from the Curacao eGaming Commission and follows strict online gaming protocols to ensure fairness and security.
All games are powered by SpinLogic Gaming (formerly RTG), a leading developer known for producing reliable and visually rich online pokies.
Australian Dollars (AUD), US Dollars (USD), and a range of cryptocurrencies, including Bitcoin and Litecoin, are also supported.
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Account & Registration

Click the Sign Up button, enter your details, choose a password, and confirm via email. It’s quick, easy, and costs nothing.
Head to the homepage, click Login, and enter your username and password.
Yes. Verification is required before making withdrawals or updating key account details.
Click Forgot Password on the login screen to reset it via email. You can also change your password once logged in.
No documents are required at sign-up, but identity verification will be requested before your first withdrawal. This entails providing a copy of your ID – passport or driver’s licence, and a recent utility bill or bank statement to prove who you are and where you live.
Yes, most personal information can be updated by contacting customer support.
Yes, user names can be changed after registration. There is a Forgot Username option at the login page. You will need to provide your email address, and then the new username can be activated.
No. One account works seamlessly across desktop and mobile devices.

Games & Software

You’ll find a strong lineup of pokies, table games (like blackjack and roulette), and video poker titles.
Yes, Uptown features progressive jackpot pokies and poker games, where the prize pool grows as players wager, often reaching 7 figures!
SpinLogic Gaming creates all of our games, which are recognized for their solid performance and entertaining features.
There are over 300 games in total, with more than 220 of those being pokies.
All games use an RNG (Random Number Generator) to ensure fairness and are certified by independent testing agencies.
New pokies usually drop twice per month, often accompanied by exclusive bonus offers or promotions.
Yes, many games are available in demo mode – no deposit or registration required.
Absolutely. Real-money pokies play just as smoothly on mobile as they do on your desktop.
RTP (Return to Player) refers to the percentage of total stakes a pokie is expected to return to players over time. Pokies generally have an RTP between 92% and 97%.
Yes. Free-play (demo) mode is available on many pokies even without logging in. But, remember….you don’t win real money until you’ve bet real money.
Yes. The site runs smoothly on iOS, Android, and most modern browsers – no download needed.

Bonuses & Promotions

You can expect a quite generous welcome package (up to $8,888 + 350 free spins on the first 6 deposits), no deposit bonuses, weekly reload bonuses, cashbacks, and free spins.
Use the listed bonus codes during your first deposits. Codes must be entered before play begins.
Coupon codes are promo codes that activate specific bonuses. Enter them at the cashier to activate the deal.
Most codes can be found in the cashier section or the casino lobby. Enter the appropriate bonus code in the cashier section before depositing or activating a promotion.
Yes. Betting limits vary by game and bonus – refer to the specific games and promo terms for details.
Most bonuses carry a 30x to 40x wagering requirement. Always check individual bonus terms.
Yes. Free spins are included in various promos and as stand-alone offers.
Yes. Check the casino homepage for the latest verified no deposit codes.
Yes. There’s a loyalty program offering cashback, comp points, and tailored deals for returning players.
Comp points are earned for real-money play and can be converted into bonus credits or cash.
Yes. VIP members get larger bonuses, higher cashout limits, and priority support. Entry is by invitation or request.
Climbing levels are based on three criteria: time from registration to betting, minimum deposit values, and comp points rewarded.

Banking & Payments

Uptown Pokies accepts Visa, Mastercard, Neosurf, Apple Pay, Google Pay, CashtoCode, eZeeWallet, Bank Transfer, Bitcoin, Litecoin, Bitcoin Cash, Lightning Bitcoin, and Ethereum.
You can deposit and play in AUD, USD, and popular cryptos.
Deposits are processed instantly in most cases, especially with Neosurf and crypto.
Your full transaction history is available in the cashier section of your account.
Head to the cashier, choose your method, enter the amount, and submit your request.
Uptown Pokies doesn’t charge internal fees, but your payment provider might. Be sure to check their T&Cs for any fee details.
Minimums vary: Lightning Bitcoin from $5, eZeeWallet and Neosurf from $10, CashtoCode and Bitcoin from $25, credit cards from $20, and Bank Transfer from $45.
Withdrawal requests are typically processed within 48 to 72 hours, depending on the method.
The standard weekly cashout limit is $2,000 unless you’re a VIP.
No. Winnings from new player welcome bonuses have no maximum cashout limit. You can withdraw your full bonus winnings once the wagering requirements are met.
Yes, Bitcoin, Ethereum, and Litecoin are accepted for both deposits and cashouts.

Security & Fairness

Yes. The casino site uses SSL encryption and firewall-protected servers to secure all data and transactions.
Yes. Our RNG technology and third-party audits ensure every spin is 100% random and fair.

Tournaments

Tournaments are timed events where players compete on select pokies and table games for leaderboard prizes like cash or free spins.
You’ll find freerolls, buy-ins, and special event tournaments.
Go to the Tournaments section and register or opt-in to the active events.
Freerolls are free to join. Buy-ins require a small fee or bet requirement to enter.

Customer Support

Live chat is available directly on-site, or you can email the support team for more complex queries. Unfortunately, we do not offer telephone support at this time.
Support is provided in English, geared toward Australian players.
Yes, live chat runs around the clock for all your gaming and account queries.

Technical Issues

Refresh your browser or mobile app. If issues persist, contact support with the game title and details.
Go to your browser settings, clear the cache and cookies, and restart the session.

Responsible Gambling

Yes. Players can set personal limits or take a break using built-in tools within their account settings. Most of our pokies have a Game History feature that allows players to check betting patterns and payouts during online gaming sessions. It can help players to identify excessive or worrying betting behavior at the casino.
Visit the Responsible Gaming section or contact support to activate limits or temporary self-exclusion.