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Uptown Pokies Customer Support

Customer support is an integral feature of the best remote gaming experience.  It is a direct link between Uptown Pokies and our legion of players.  When you encounter a problem or simply need guidance or advice, a team of knowledgeable consultants is always available – as in 24/7, 365 – to assist!

We know a responsive online casino builds trust.  You are, after all, entrusting us with your hard-earned dosh.  You are also relying on us to provide fair games, dependable odds and quick cashouts.  If we happen to slip up on account of anything at all, you can rest assured there is someone to communicate with in real-time.

At Uptown Pokies we don’t just wing it.  Our customer support personnel are highly trained.  They know how to resolve technical issues and provide recommendations of the best banking methods and bonuses for Aussie players.  Should you happen to reside elsewhere in the world, no drama!  Our customer support agents have that covered too.

Key Features of the Best Online Casino Customer Support

The best customer support is defined by a host of elements.  Consultants must be friendly, approachable and patient.  They must have the skills and knowledge to deal with all reasonable queries and requests.  A good support service has:

  • Multiple contact points.
  • All hours accessibility.
  • High first-contact resolution rates.
  • A quick response turnaround.
  • Active social media accounts.
  • A general FAQs section.

By those metrics alone, Uptown Pokies customer support is ranked right up there with the best!

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Uptown Pokies Contact Us Details

If you need any help at all, be it logging in to your account, redeeming the latest free spins coupon code or playing a particular online casino game, you are welcome to give us a shout.  Our live chat facility offers the quickest turnaround time.  It is embedded into the site and designated by the white on pink speech bubbles.

Alternatively, you can contact us via a dedicated email address – support@uptownpokies.com – or through our Twitter handle or Facebook page.  Be sure to include your username in the subject line and we’ll get back to you with an answer as soon as possible.

No, at this point of time the only contact points are email, social media pages and live chat.  We intend offering telephone support soon, so please visit this page from time to time for updated Contact Us details.

As Uptown Pokies is an Australian-facing online and mobile casino, we only offer support in English.

Through the live chat facility.  Live chat is initially an automated engagement with a chatbot.  If the answers provided by the bot do not resolve the issue, you are automatically directed to a real live customer support agent.

Yes, players at all SpinLogic Gaming online casinos have access to independent player dispute and mediation services by CDS.

Building a bonzer gaming site and investing in sizzling hot software is the easy part of operating an online casino.  Attracting and retaining players is where real business nous is required.  Conventional wisdom says it is the quality of the customer support that differentiates the brand.

The only way we know we are providing the kind of experience our players expect is when we have open channels of communication.  Feedback, positive or negative, can help us improve… and word of mouth can help us grow!  In essense, top-notch customer support is at the core of better brand recognition.

It allows us to:

  • Resolve issues and disputes quickly and amicably.
  • Streamline financial transactions.
  • Expedite account registrations.
  • Promote the best online casino games.
  • Develop personal relationships with players.

Besides our dazzling array of SpinLogic Gaming online casino games, generous low playthrough bonuses and secure, next generation banking methods, it is our customer support that drives our player base – and keeps yous coming back for more!  Now, although you can reach out to Uptown Pokies customer support 24/7, you can also check our our general FAQs for quick answers to frequently asked questions.

General Uptown Pokies FAQs

Yes, we are licensed and regulated by the Curacao Gaming Commission, a division of the Curacao government in the Netherlands Antilles.

By hitting the Sign Up button at the top of the page, entering your personal details on the online registration form and selecting a username and password.  Once a confirmation email is sent your personal inbox, you can login in, make a deposit, bet and play.

Yes, we have provided a Forgot Password function on the login page.  All you need to do is enter the email address associated with your account, open the message we send to you and follow the instructions.

Financial transactions are automatically recorded and posted in your Uptown Pokies account.  To view your deposits and withdrawals, visit the Cashier and click on the Account History tab.

Yes, there are multiple progressive jackpot games at Uptown Pokies.  Available prizes are funded by a percentage of all player wagers and consistently increase in value.  Some jackpots are randomly awarded.  Others require a specified combination of pokies symbols or cards to unlock the dosh.

No, we only process withdrawals to an account held by the registered player.

Yes, provided gambling online is a legally permitted activity in your country.

Yes, you can request a voluntary time out from our customer support team.

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